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    General FAQ

    Read answers to common skincare and product questions here!

    What are your shipping fees?

    Singapore

    Free delivery for orders $60 and above (after discounts and promotions).

    Delivery of $8 chargeable on orders under $60. There is a surcharge of $3 for deliveries to Sentosa.

    International

    International shipping fees depend on the country of delivery based on the standard rates of DHL and will be calculated at check out. Please note that shipping charges do not include tax, duties, or custom fees and the buyer shall be responsible for all applicable taxes, duties, and custom fees to be paid to the carrier before goods are released to you. You may contact the customs office in your country for information about any applicable duties or taxes. Failure to pay for taxes and duties in time will result in the parcel being returned to Singapore, in which case you will receive a refund from JYUNKA, less the cost of the outbound shipment, and the return cost of shipment to Singapore.

    Do you ship overseas?

    Yes, we ship internationally except to these countries Crimea, Cuba, Iran, North Korea, Syria and Russia. International shipping costs will apply, and will be added at checkout.

    When will I receive my order?

    Singapore

    Local deliveries will arrive in 2 to 3 business days.

    International

    For international deliveries, delivery time takes between 7 to 15 days depending on your location. You will receive an email from DHL directly with your shipping and tracking information.

    Orders made on the weekend, public holiday, or after 2pm on a business day will be processed the following business day.

    Please note that during times of exceptional volume and due to the current Covid-19 pandemic, there may be unforeseen delays in deliveries. Delivery details and tracking numbers will be provided to you in your confirmation email.

    I made a mistake in my order what should I do?

    Inform us through the Contact Us form above, by WhatsApp at +65 9799 4824, or by email to enquiry@jyunka.com if you have made an error in your order.

    Please note that we will do our best to amend your order, however, we are unable to process changes, cancellations, or accept returns of products purchased by mistake once the products have been processed and packed for delivery or already delivered.

    What is the return policy?

    Only products purchased on this website can be returned to us. If you purchased your Jyunka product from a different retailer, you may contact that retailer directly for assistance.

    Any request for return, refund and/or exchange must be made within 7 days of receipt of the product in writing through the Contact Us form above or by email to enquiry@jyunka.com.

    A return, refund, and/or exchange will only be considered and approved where the product delivered is different from the product ordered or the product is defective and/or damaged (e.g. bottle is damaged or product is rancid). Products damaged by the buyer / user from improper use or storage will not be accepted for return, refund, or exchange.

    Product must be returned unused and in original condition within 14 days. If we do not receive the product, we will not be able to process the refund or exchange. We recommend using a reliable delivery service to ensure your products are not damaged or lost. We cannot guarantee that we will receive the items you return to us by post.

    Products are subject to inspection by Jyunka upon return. If a product is found to be free of defect or damage, no refund or exchange will be given. Additional shipping costs will be chargeable to deliver product back to you. We advise that you contact us with your request to return prior to returning the product.

    Shipping fees, delivery costs, taxes, and other handling and administrative fees are non-refundable and costs incurred in returning the product will be borne by you.

    Products purchased on promotion or as part of a bundle are not eligible for refund and can only be exchanged. Products sold on clearance are not eligible for return.

    Refunds will be issued in the original form of payment.

    For more details of our refund policy please refer to our Terms and Conditions.

    How do I return a defective or damaged product?

    We are very sorry that you have received a defective product.

    To return your defective or damaged product, please inform us within 7 days of receipt of the defect / damage by the Contact Us form or by email to enquiry@jyunka.com.

    State in your return request (a) your name and email address as provided in your order, (b) your invoice number (c) a description of the defect / damage, (d) photo(s) of the product defects where applicable, and (e) your preference for an exchange or refund.

    We may seek further clarification from you if the details provided are insufficient.

    When we have received and reviewed your request, we will provide you a address for return of the product. Please deliver the product to the address provided within 14 days. You may provide us with a tracking number where available.

    Once we have received your returned product, we will inspect the product and notify you of the approval or rejection of your return request. If approved, your refund and/or exchange will be processed within 10 business days.

    What do I do if I have an adverse reaction to a product?

    We aim to create products with the highest effective concentration of active ingredients to give you the best results. All of our products have been rigorously tested for safety and are manufactured to exacting European standards.

    If you experience an adverse reaction, stop using the product and contact us immediately. You may contact us via our Contact Us form or at enquiry@jyunka.com with the details of the product used and of your reaction.

    Our team will reach out to you to better understand your skin and the cause of the reaction. If we determine that the adverse reaction is caused by the product, you may return the product according to the steps detailed above.

    Where are you located?

    Our headquarters are located in Singapore. We work with several distributors around the world.

    Where are your products made?

    Our products are manufactured in France, Switzerland, or New Zealand. We do so in order to use high quality ingredients in the region as well as cutting edge technologies. In addition, these regions are subject to exacting standards, quality controls, and rigorous regulations in the manufacture of skincare products.

    How do I contact your company if my question isn’t answered here?

    If you have any other questions, please do not hesitate to submit your enquiry in the Contact Us form above.

    Notify Me When This Product Is Restocked We are very sorry that this product is currently sold out but we will be restocking soon! Submit your email below and we will notify you once this product is back in stock