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Click to go to DATA PROTECTION NOTICE AND PRIVACY POLICY

TERMS AND CONDITIONS

1.         Introduction

The Website Owner, including subsidiaries and affiliates (“we” or “us” or “our”) provides the information contained on this Website or any of the pages comprising the Website to visitors (“Visitors” cumulatively referred to as “you” or  “your” hereinafter) subject to the terms and conditions set out in these Website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of  this website. Please read this agreement carefully. By browsing, accessing or using this website or by using any facilities or services made available through it or by transacting through or on it, you are agreeing to the terms and conditions that appear below (all of which are called the “Agreement”). This Agreement is made between you and us.

2.         Website Availability

2.1     The Website Owner may suspend the Website for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades, and shall not be liable to you for any such suspension.

2.2     The Website Owner reserves the right to make any changes to the Website or to discontinue any aspect or feature of the Website without notice.

2.3     In the event that the Website Owner, in its sole discretion, considers that you are making any illegal and/or unauthorized use of the Website, and/or your use of the Website is in breach of these terms and conditions, the Website Owner reserves the right to take any action that it deems necessary, including terminating without notice your use of the Website and, in the case of illegal use, reporting such use to the relevant authorities or commencing legal proceedings.

3.         Your Status

By placing an order to purchase through the Website or otherwise, you warrant that: – You are legally capable of entering into binding contracts and and are at least 18 years old.

4.         Orders

4.1     After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All telephone and on-line orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or email. The contract between us will only be formed when we deliver the items to you.

4.2     Subjected to actual stock availability, orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded of the amount paid.

4.3     All orders placed online will be fulfilled within 20 business days subject to unforeseen circumstances outside the control of the Website Owner or unless otherwise advised. Business days exclude Saturday, Sunday and Public Holidays.

4.4     Each batch of goods may differ due to manufacturing constraints. Please refer to our refund policy stated under “Our Refunds Policy”.

5.         Price and Payment

5.1     The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

5.2     The Website Owner is not a GST registered company and no tax is chargeable on the Products.

5.3     You are obliged to make payment in FULL by the payment option you select when you check out your orders. Orders will not be processed until full payment is received.

5.4     In a credit card transaction, you warrant that you are using your own credit card. We will not be liable for any credit card fraud. The liability for fraudulent use of a card will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user.

6.         Trademarks

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the Website Owner and the suppliers of the products listed on the Website. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the Website Owner.

7.         External Links

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation or warranty is made as to their content or quality. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this Website without the express prior written permission of the Website Owner. Please contact us at enquiry@jyunka.com if you would like to link to this website or would like to request a link to your website.

8.         Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or  violates any applicable law and you hereby INDEMNIFY the Website Owner against any loss, liability, damage or expense of  whatever nature which the Website Owner or any third party may suffer arising from or out of or caused by or attributable to, whether directly  or indirectly, your use of the website to send or post any such message or material.

9.         Refund Policy

9.1     We take care in ensuring that our products are of top quality and in good condition. All our skin care products are guaranteed authentic with Singapore’s HSA (Health Sciences Authority) tags.

9.2     Only products purchased on or through the Website may be returned. We do not guarantee the quality and suitability of Jyunka products sold by other retailers. Products purchased from a different retailer, authorized or not, can not be returned and you are advised to contact the said retailer directly for assistance.

9.3     Any request for return, refund, and/or exchange (“Return Request”) must be made within 7 days of receipt of the product in writing by way of the Contact Us form on the Website or by email to enquiry@jyunka.com. Every return request must contain the following information to be valid:

9.3.1  Invoice number or a copy of purchase invoice;

9.3.2  Detailed description of defect and/or damage;

9.3.3  Photos of product defects were applicable; and

9.3.4 Whether you prefer to receive a refund or an exchange.

We may seek further clarification from you if the information provided is insufficient.

9.4     You may return and get an exchange or refund of products only in the following cases:

9.4.1 Product received was defective or expired;

9.4.2 Product received is different from products ordered and as reflected in invoice at checkout; and/or

9.4.3 Product bottle is damaged.

9.5     No return will be accepted and no refund or exchange will be given in any case other than those listed in 9.4 above, including but not limited to:

9.5.1  Products purchased by mistake and that have already been packed for delivery and/or delivered;

9.5.2  Products that damaged, misused, improperly kept, and/or allowed to expire by the buyer / user;

9.5.3  Products sold on clearance and/or expressly stated not to be eligible for return.

9.5.4  Products sold as part of a package or bundle is only eligible for exchange and not for refund.

9.6     After a Return Request is made, we will provide you with an address for return. Products must be returned to the provided address unused and in their original condition within 14 days. Only products received by us at the provided address will be considered for refund or exchange. We will not be liable for products lost during the return.

9.7     We will examine and inspect the returned products. Products deemed to be damaged or defective will be replaced and/or exchanged at our cost or a refund will be provided to you within 10 business days. If products are found to be free of defect or damage, the Return Request will be rejected and additional shipping costs will be chargeable to deliver product back to you. You will be notified of the approval or rejection of your Return Request by email.

9.8     Shipping fees, delivery costs, taxes, and other handling and administrative fees are non-refundable and costs incurred in returning the product will be borne by you.

9.9     All refunds will be issued to the buyer in the original form of payment.

10.      Disclaimer of Liability

10.1   Nothing in the Website shall constitute a warrant or guarantee save that we warrant that any product purchased on the Website is of satisfactory quality and registered in Singapore and in accordance with the laws of Singapore.

10.2   Our liability in respect of any product purchased on the Website is strictly limited to the purchase price of the product.

10.3   We shall not be liable for loss, liability, damage, whether direct, indirect or inconsequential, personal injury, or expense of whatsoever nature which may be suffered by you or any third party arising out of or in connection to improper use (use in any manner otherwise than as stated in the Website), improper storage, and/or the use of expired products purchased on this Website. Insofar as you may have specific or unusual skin condition(s) and allergies, it is your sole responsibility to ensure that the product listed is suitable and safe for your use and we shall not be liable for any adverse reaction arising due to your specific or unusual skin condition(s) and allergies.

10.4 We shall not be liable for any loss liability, damage, whether direct, indirect or inconsequential, personal injury, or expense of whatsoever nature which may be suffered by you or any third party arising out of or in connection to your access and use of the Website, any information provided on the Website, the use of personal information or material and information you have provided to us. In PARTICULAR, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

11.      Force Majeure

11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

11.2   A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

11.2.1 strikes, lock-outs or other industrial action;

11.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

11.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

11.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

11.2.5 impossibility of the use of public or private telecommunications networks; or

11.2.6 the acts, decrees, legislation, regulations or restrictions of any government.

11.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

12.      User of the Website

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction. By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and shall be solely responsible for your use of any such information.

13.      No Commercial Use

This Website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this site. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

14.      Visitor Registration

You will need to register with the Website in order to use some of the services or features made available on this Website. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately either using the Website’s Contact Us form or via e-mail at enquiry@jyunka.com. We may change registration requirements at our own discretion from time to time and without notice to you.

15.      Severability

15.1 All provisions of these Terms and Conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other.

15.2   If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

16.      General

16.1   These terms and conditions constitute the entire and sole agreement between you and the Website Owner in relation to your use of the Website. Neither you nor the Website Owner shall be bound by any express, tacit, or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated, these terms and conditions supersede and replace all other commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

16.2   The Website Owner reserves the right to revise and/or modify any Terms and Conditions, Policies, or Notices at any time at its sole discretion without reference to you. Such revision and modification shall supersede all earlier versions. By visiting the website and placing orders from time to time, you acknowledge and agree to be bound to the Terms and Conditions and Policies in force at the material time. You shall be responsible for reviewing the Terms and Conditions in force each time you visit the website.

16.3 Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

16.4   The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party. 

16.5   Any contract and/or legal relation between the Website Owner and you arising out of or in relation to your use of the Website and/or orders placed shall be governed by and construed in accordance with the laws of Singapore without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the courts or tribunals of Singapore in respect of any disputes arising in connection with the Website or any matter related to or in connection therewith.    

If you have any questions, comments or concerns arising from the website or any of the terms and conditions, policies and notices herein, you may contact us via the Contact Us Form on our website.

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